Driving License Record

So, the Officer said “you can mitigate this stop by taking a Drivers Safety Course and having this speeding ticket expunged from your record.” Or something to that effect, if he’d spoken longhand English.

And so I decided that would be the best course of action. Now, 30-days later I’m still not able to proceed and this is your warning not to get caught in the same Texas DPS license record downward spiral. In order to have a moving violation, in my case speeding removed from your record you need to get a “Certified List of All Accidents and Violations in Record (Type 3A)” from the Texas DPS.

Now, you can bet they’ve got a new automated, online system. It’s here. Only when I tried to use it I (un)helpfully told “The data you submitted does not match data on the Driver License Record or you are ineligible to use this online service. Please verify and correct the required information and resubmit your request.”

Only all the information was correct and re-submission did nothing to, err, mitigate the error. So I called, and I called, and I called… just a busy signal. Eventually I gave up, searched around on the website and submitted a help request via email. 3-days later I received a call. No they can’t tell me why I’m “ineligible” and unfortunately, the day the call came was the last day you could get this record “in-person”, which of course the web site never said was an option. I was handily informed by the operative calling me that “they’d had real problems with the new system” and there were “only 35-operators handling telephone calls for all of Texas”, and that the only way to proceed was to apply in writing using the form on the website here.

The only problem with this is it takes 7-10 days, which takes me over the 90-day limit. Sigh. So, just on the off chance I’m not the only person in this mess, let this be your lesson, don’t delay start today, check your eligibility at the above website.

8 Comments so far

  1. odoublegood on October 5th, 2009 @ 4:56 pm

    It may be that there’s some variation in the recording of your name as between or among any required documents. Data-entry people are always taking liberties with my name and so I’m always required to appear in person.

  2. hookersbreath (unregistered) on October 5th, 2009 @ 5:06 pm

    Have you been issued a different id than the one you are trying to use? I used it a few years ago and at first it wouldn’t work because I was trying to use the audit number from my old id (I renewed due to an address change) and it wouldn’t take it. Once i figured out the problem, it worked just fine.

  3. ttrentham (unregistered) on October 6th, 2009 @ 10:24 am

    I’m not sure I understand the time limit on the day that you get the record in person? I know from experience that you’re in a unique position living in Austin in that you can just go to the DPS office at Lamar and Koenig and get it. If you live somewhere else in the state, you’re at the mercy of the lag time sending the request and it being mailed to you.

    Getting your driving record isn’t the only thing that takes longer than you’d expect. They also build in lag time from when you complete the driving safety course and when you get the certificate that proves it. The Wife just went through this herself and we ended up paying an extra $25 to get the certificate overnighted from an online course. I seem to remember that if you took the course in person, you’d leave with the certificate. Apparently that’s not the case anymore, so we went with the online option.

    The whole system seems engineered to make it very likely that you don’t complete all of the requirements on time unless you get started at the beginning of the 90 day period. You’re doomed if you wait until the last week or even last few weeks.

  4. triman on October 6th, 2009 @ 2:40 pm

    ttrentham, the point was after Sept 30th you are no longer able to visit an office for this, period. It doesn’t matter if you live in Austin or elsewhere. Thats why it wasn’t listed as an option on the DPS website.

    odoublegood, quite possibly. I guess I’ll see when my written record comes in the mail.

  5. ttrentham (unregistered) on October 7th, 2009 @ 3:37 pm

    Well, their site is as clear as mud since I don’t see anything about them discontinuing being able to get your driving record in person. In fact, this seems to say that you can still get your driving record the same day at the Lamar and Koenig location.

    I’m not trying to be contrary. It matters to me since I usually rely on being able to do it. As I said, The Wife was just down there and got a copy the same day, but it was a few days before 9/30. It’ll really suck if you can’t do that anymore and the online request is flaky in addition to taking a week to send you the record.

  6. ttrentham on October 20th, 2009 @ 9:11 am

    Looks like it was off by a month. According to the Statesman, they’re discontinuing it on October 29th. Man, that sucks. I’ll definitely have to remember that the next time I need a copy of my driving record.

  7. Gangster37 (unregistered) on October 22nd, 2009 @ 5:43 am

    I made enquiries about which new, different, possibly promising new candidates for parliamentary office are popping out of the woodwork. ,

  8. Crazy23 (unregistered) on October 23rd, 2009 @ 5:03 am

    An incapable father estranged from his daughter gets a second chance at parenting her when her mother dies and she lands up on his doorstep. ,

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