This was “The Bike Christmas” for my nearly 7-year-old son. We picked up a Haro Z20 a couple of weeks ago at Ozone and stashed it at a friend’s house until Saturday night. It was waiting for him when he came down the stairs Sunday morning. He went out for the inaugural ride later that morning with my father and his two dachshunds. One of the training wheels came off before they got halfway around the block. This particular model of training wheel uses a semi-circular clip to hold on the wheel. Somehow, the clip popped off, never to be seen again.

We brought the bike back to Ozone around noon yesterday to plead our case. John, one of the owners, helped us out. He was apologetic for the failure of the training wheels and clearly felt bad that the Christmas morning surprise had been tainted. He didn’t have any of the training wheel sets that he wanted to use as a replacement in stock, so he told us it’d be at least a day, possibly more before we’d have the bike back. To make up for the wait, he offered The Boy some stickers and gave us a discount on the helmet that we picked out while waiting. We headed home satisfied, but a little disappointed.

John called us back at home around 4pm to tell us that the bike was ready. Apparently, he’d tracked down the training wheels at another local bike store, gotten them and installed them. Ozone went above and beyond to make an unfortunate situation right and they did it without much squawking from me. I highly recommend using Ozone for all of your bike needs. Go give them your money. You’re not going to find that kind of service very many places. They rock.